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You gave them a chance to put it right and they did. I love a happy ending.

As Bazza said put it in writing. With the chain, key words "risk to life" should be used. Mine supposedly had a PDI and a first service. Did it heck. I went politely berserk, when they rang me to play the "Mrs Woman doesn't know what she is taking about" I calmly pointed out that these bikes don't come with airbags. If my car mechanic has an off day, I may have a crash, but if my bike mechanic has an off day I could be killed. "Apologies Mrs Marr we will give you a full refund". I pointed out that I wasn't after a refund, I wanted my bike serviced by a professional t

As a retailer -plus a cheapskate on personal purchases- i always respect someone who asks my advice -after all I am an expert in my field tells me what they want -and how much they want to pay tries to haggle to close the deal The Brits aren't too good at the last bit -idiots! I have had a bed salesman (Dreams) run across the car park when I walked after he turned down my final offer. If you feel embarrased -have a long weekend in Marrakesh or Istanbul -you will get back the cost of the trip many times with your newfound training skills in bartering! Remember th

Thanks for your comments all. The dealer is John Banks Honda of Cambridge. I took it back this morning and they replaced the bits straight away and the mechanic gave a mumbled apology. I might send a complaint letter though, as suggested. Thanks again.

This is exactly the reason why I prefer to do the service myself. Sometimes it takes longer due to experience but I struggle to find a decent bike shop. Having said that I will have to look around because i need rear brake calliper strip and clean because it is sticking and I have bad history with this particular job lol.

name and shame them.Suggest a registered letter, after getting the bike checked out by a proper dealer, stating you want a refund of the total cost or you will go to court AND social media saying how crap they are .If they dont cough up DO It -start by telling US who they are so others can avoid

If any members can get to my wshop in West Sussex i am more then happy to check their bikes over for silly niggly faults and give advice free of charge especially if their dealers can't sort or can't be bothered to sort ie cable adjustment - chain adjustment etc pm me for directions

EDIT: The reason why Honda and practically every other OEM use these bolts is that the use of liquid during the assembly process is avoided as much as possible, because it its messy and quite hard to do in a controlled and consistent manner. When I spoke to two Mercedes engineers (one a car designer, one of them in charge of an E-class production line) they ran away in horror at the idea of manually applying loctite in the assembly line. Because a new aloc bolt has a different level of friction in the thread from a cleaned one with liquid loctite on, you cannot really tell what the correct