When I got my CBF250 this was one of the first things I checked in the manual. The level is checked with the dipstick screwed OUT.
Not a problem on my other bikes (FJ1200/SV650) they have a great invention - a sight window!
I'm horrified to see this. Really. Every bike those clowns service is going out a third of a litre short of oil.. Starts with 'W' and rhymes with 'anchors'..
Some Triumphs (and others) require the dipstick to be screwed in, but a bloody dealer should know what's what.